Augusta Precious Metals Complaints | Reviews from Agencies!

On this page we are going to go through all the Augusta Precious Metals complaints to be found online. In an effort to decide if this gold IRA specialist firm actually deserves to be as extremely popular as it has been in the last couple of years? Worth to mentioning here is that their popularity is mainly among “bigger investors” or in other words, very wealthy retirees. The obvious reason for that is due to their minimum investment amount for gold & silver IRAs starting at $50,000. The average investment amount of their clients (according to the company) is around $600,000 and not very seldom $1Million+ so yeah, this company can be called the creme de la creme of gold IRA dealers.

Ok, let´s get started to look at the complaints that are to be found on this “rich retirement savers club” called Augusta!

P.S. Before we get started I just want to mention that I have written a more detailed report on the overall service of Augusta Precious Metals that you can read on this page instead. Ok, with that said, let´s jump into this post´s main topic on their complaints from reviews to be found online!

Reviews on Augusta Precious Metals (with focus on complaints)

Let me explain how we have conducted this research first. What we (always) do when we review any particular gold investment company on this site is that we ALWAYS start by looking at the most well-known and trusted independent third-party consumer protection agencies. The reason for that is simply because that is where you (most likely) will find the most accurate information about the company you want to look deeper into, right?

So, what are the most well-known and trusted consumer protection agencies then? I normally call them the BIG 5, and those are (in no particular order):

BBB (Better Business Bureau)
Trustpilot
Trustlink
BCA (Business Consumer Alliance)
Yelp

Ok, so let us start by looking into these 5 big ones above one by one and see what we can find!

BBB reviews & complaints

Rating from BBB: A+ (highest rating possible from BBB)

Rating from clients reviews: (5 / 5)

Reviews: 104

Complaints: 0 (zero)

Visit the Augusta profile page on BBB here (opens in new window)

Our conclusion from these results:

As you clearly can see above, the results are very impressive on the BBB website, as a matter of fact, I have never seen a gold IRA company that have recieved more reviews on a BBB profile than Augusta. In the same time, they got highest possible ratings from the agency itself + pretty much 5 stars overall from their customers. Ok, this was boring, it would be more fun to present some nasty stuff here but sorry, not this time! Let´s move on to the next consumer protection agency!

Yelp Reviews & Complaints

Ratings from the client reviews: (5 / 5)

Reviews: 4

Complaints: 0 (zero)

Visit the Augusta profile on Yelp here (opens in new window)

Our conclusion from these results:

Here we didn´t find the same huge amount of reviews from Augusta customers and the few (only 4) we found was all top-ratings. So… this was a bit boring as well. Where is the nasty stuff? Let´s move on!

Trustpilot Reviews & Complaints

Overall rating: N/A

Reviews: o (zero)

Complaints: 0 (zero)

Visit the Augusta profile on Trustpilot here (opens in new window)

Our conclusion from these results:

This was actually a bit surprising to see, that there was not a single review from customers on the Trustpilot website. Not sure why the reason for this is but am a bit confused by this actually. If you got any idea of why this is the case then please leave your opinion in the comment section below this page. Anyway, let´s move on!

Trustlink Reviews & Complaints

Overall rating: (4.9 / 5)

Reviews: 282

Complaints: 0 (zero)

Visit the Augusta profile on Trustlink here (opens in new window)

Our conclusion from these results:

Well, not much to say here other than congratz to Augusta Precious Metals AND their customers as both parties are apparently very happy with the business relationship. With an overall score of 4.9 out of 5 from 282 you cannot be anything other than impressed, not sure what else to say about it. Let us look at the next consumer protection agency!

BCA Reviews & Complaints

Overall rating: (4.9 / 5)

Reviews: 92

Complaints: 0 (zero)

Visit the Augusta profile on BCA here (opens in new window)

Our conclusion from these results:

Again! Very impressive results and not a complaint in sight from close to a hundred (92) reviews on the Business Consumer Alliance website on Augusta. Are you starting to see why they are such a popular chooice among high-networth retirement savers? Yes, so do we and both me and the rest of the team at Gold Retired have to take our hats of for Augusta. They do not only have a pretty much flawless track-record when it comes to reviews and ratings but they clearly do things a bit different than other gold IRA companies as well. In a positive way!

Augusta do things a bit different!

As you can see (example screenshot below) when reading some of the reviews you can tell that their customers appreciate the one-on-one help from the Harvard trained economist working at Augusta. They also seem to appreciate the ongoing support for the life-time of the customer, instead of being ignored after the deal is done like we unfortunatly see many other precious metals IRA dealers in the industry do.

Is there not even one complaint on Augusta?

As you can clearly see above, we didn´t find a single negative comment about the company on ANY of the “big 5 consumer protection agencies”, that are the most respected in the industry. That is pretty un-common, almost unique I would like to say, and also extremely boring. Like I always say, even Mother Theresa had haters, right?

So, we went to other “less respectable” websites to search. Mostly for fun as we do find it extremely pontless to search for complaints outside of the main agencies. I know that might sound synical, but try to see it through our researching eyes!

As always, when you want to find something hard enough, you will find it so here it is on a website called RipOff Report where there actually was 2 complaints to be found. If they are real and legit ones is a whole other story though…

If they are actually written by real customers or from a competitor is another story, I find it a bit suspect that the only complaint to be found was outside the reliable consumer protection agencies. One of the complaints is also about so-called home storage IRA scams, and that is even weirder as Augusta do not offer home storage, it is actually not even allowed. So what´s going on here?

Important to mention:

Keep in mind that anyone can write anything online on many places, that is why we put the most weight on the “big 5 consumer protection agencies” as you have to actually be a client to be able to write a testimonial there.

Pretty much everything outside of those, are great platforms, and a great “opportunity” for competitors to trash talk eachother while they can pretend to be a customer while they in reality aren´t. This is more common that you might think, especially in a market like gold, as it is a very lucrative one, not to mention the cryptocurrency market.

Anyway, so please keep that in mind if you would find some horrible comment about Augusta, or any other company that you know is treating their clients in a very good way. It might very well be an agent hired by their competitors to trastalk and “troll” to make the company they work for look better. Yeah, you get the point, and I think that might very well be the case here with these 2 complaints above.

Let´s be fair and honest here shall we?

We had to dig deep and on “questionable” places to find those 2 complaints above, right? I have been in this industry for 7+ years. I can pretty much assure you, that you won´t find a gold IRA company that hasn´t got at least the same amount of complaints to be found. Most will have a lot more, and worse! You will even find lawsuits filled against companies that are very well-known, you might be surprised on some of the names.

Again, if you research places outside of the big 5 agencies, you will find complaints on all of them, and that is not a big deal, as long as the complaints aren´t found on the “big 5” consumer protection agencies. If you would find complaints on those (big-5) websites, then it could be a red flag, at least if they are more than just a few. Of course, you also have to take the actual amount of reviews into consideration as well. If a company got tens of thousands of reviews, then 100 complaints might not be that serious, right? It would be worse if you found 100 complaints on a company that only got 500 reviews in total, right?

Let´s include some other platfroms (that we normaly don´t put much weight on)

We also haven´t included that Augusta got top-ratings from platforms like Google and Facebook yet, but they do!

Google: (5 / 5) (from 186 reviews)

Facebook: (5 / 5) (from 68 reviews)

The reason I didn´t include these further up on the page is simply because I do not consider those 2 platforms to be nearly as legit as the top-5 agencies, when it comes to reviews and ratings of a company.

Anyone can write whatever they like and feel on Facebook and Google and not just real customers like the case is with the big 5 consumer protection agencies.

However, as I digged halfway to h##l to find those 2 complaints on Augusta (that I do not put much weight on either) I felt I had to mention the top-ratings from some other websites that I do not give more than 5 cents for either. Fair enough, right?

Conclusion:

Well, mission accomplished I would say, we managed to find some complaints as that was the whole focus of this research. Even if the “complaints” we found aren´t anything to be alarmed by, we think the scores and ratings from the “big-5” speaks loud and clear. Those numbers and stats do not lie and that is where I suggest you look when you want to research the credibility of a particular company.

You are a smart person, I know that because you wouldn´t have read this page if you weren´t, you clearly understand the importance of doing your due diligence, right? Unfortunatly, that is not the case with around 90% of investors out there I would say. I am absolutely sure that you will find the right company to do business with and that suits your particular needs the most.

First of all, you should feel comortable doing business with a firm and that starts with trust.

If you are a high-networth retiree then I would say that you might have just found your top-contender with Augusta. You might remember that their minimum IRA investment starts at $50k so if you are planning to put that or more into gold & silver then I cannot do anything else than recommend that you look at what Augusta has to offer. If you plan to invest less than that you got my other recommendations for that below as well:

Augusta Precious Metals (minimum IRA starts at $50,000)

Goldco (minimum IRA starts at $20,000)

Advantage Gold (minimum IRA starts as low as $5,000)

I hope you found this short post on the complaints to be found on Augusta Precious Metals to be helpful, or at least entertaining and that you know have a clearer view on the subject. Please share your own experience in the comment section below as it can help others make better investment decisions!

Much success to you!

Glanz, investor and team member at Gold Retired!