Today we take a look at Zales Jewelry for you. What is Zales Jewelry? A scam or a legit jewelry and diamond dealer? Are there better alternatives out there or is it a good option? This is some of the questions this short review will answer. Ok, let´s start!
Product: Zales Jewelry 
Website: www.zales.com
Owner: Sterling Jewelers (Parent Organization)
Price: Depends on your purchase
Who is it for: Jewelry and diamond enthusiasts and investors
Overall rating: 
(1.5 / 5)
Important – Before we continue!
Before we continue I just want you to know that the diamond and jewelry industry is absolutely flooded with scams. ALWAYS do your own due diligence and make sure to research and look at different companies before you do any business with any of them.
==> If you want to see our top 5 advise for safe diamond and jewelry investing click here
Ok, with that being said, let´s continue with the review on Zales Jewelers!
What is Zales Jewelry about?
Founded in 1924 Zales Jewelry is one of the old players in this industry. Its part of the (scandalous) Sterling network and is therefore also providing pretty much the same jewelry as other online jewelry stores in that network.
The company has grown since it was founded back in 1924 and to this day there are Zales stores on over 1,700 locations in the world.
How does it work?
Their website is very simple to use and works pretty much like any other online jewelry dealer site where you simply browse around for what you are interested in, put them in your cart and place an order. Then you wait for your purchased items to arrive.
The products and services
The products and services offered from Zales to you are very similar to what the other jewelry stores in the Sterling network offer, below you got their products and services listed:
- Engagement and wedding items
- Rings
- Necklaces
- Earrings
- Bracelets
- Watches
- Collections
- Create your own (customize your own jewelry)
- Gift ideas
- Clearance
Can you get home delivery?
Yes, you can. You can choose to either ship your items to your nearest Zales store or to get it delivered directly to your door. Worth to mention here is that free shipping isn´t offered to all addresses. You need to look at their website to see what it would cost to ship to your particular address.
How good is their support?
Something I always put a lot of weight on when it comes to the support system of a company is if they got a live chat function or not. Does Zales have this? No, they do not have a live chat function at the moment and that is a minus (at least in my book).
They do have e-mail and phone support for you to contact them with your questions.
Is Zales Jewelry a scam?
So, is Zales Jewelry a scam? No, it is not a scam, the company have been in business since 1924 and it is very hard to see that they have survived that long by being a scam, right? They got stores on over 1,700 locations in the world and got real physical addresses.
However, if they are your best alternative is another story… that leads us to the online reviews and rating scores from the most well-known rating sites:
Other online reviews and ratings
It is always wise to look what the most well-known and trusted review and rating sites have to say about a particular company you are interested in. As always in our reviews we provide you with the numbers to make this job easier for you:
BBB (Not accredited)
Rating: 
(1 / 5) (out of 2 reviews) click here to read them (opens in new window)
Yelp
Rating: 
(2 / 5) (out of 37 reviews) click here to read them all (opens in new window)
Consumer Affairs
Rating: 
(1.1 / 5) (out of 71 reviews) click here to read them all (opens in new window)
The conclusion from this:
As you clearly can see above Zales is not accredited by the BBB, and the rating scores on the different sites are far from impressive. You need to know that there are other jewelry and diamond dealers out there with a way better rating score. Some even got 5 out of 5 or very close to it.
**Click here to read about the #1 rated jewelry and diamond dealer
The pros and cons
It is always a good idea to compare a company’s positive sides against its negative sides to get a better overall view before you make a decision. As always, we provide you with some clear points on both sides on the spectrum to make this job easier for you as well:
The good
- Been in business since 1924
- Wide selection of jewelry
The bad
- A LOT of negative reviews and ratings
- No live chat
- Part of the (scandalous) Sterling network
Do you own or represent Zales Jewelry?
Are you an owner or representative for Zales Jewelry and find that some info on this review is not correct? If so, please contact us and we will make changes and update the review. Simply drop us an e-mail or tell us in the comment section below!
Final words and verdict
Overall rating: (1.5 / 5)
Ok, I think that sums up this review pretty good, we got an overall view of this company now and even if they are legit I simply cannot recommend them at the moment as the complaints are just to many, and they are there for anyone to read.
So for now, the rating 1,5 out of 5 feels very fair.
As always the choice is up to you,
You are a smart person and I am sure you will find a good company to do business with!
If you want to read about my absolute #1 recommended jewelry and diamond dealer then simply click on the link below for that review:
Click here for my #1 recommended diamond dealer!
I hope you found this short review on Zales Jewelry to be helpful and now you should have a better understanding of what it is and if it is something for you or not. If you have used any of their services then please share your experience in the comment section below as it can help others! Also, if you got any other questions about this then I will be more than happy to answer them below!
I wish you the best!
Michael,
Founder of: Gold Retired
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